Routiva

Privacy Policy

Last updated: June 22, 2026

This Privacy Policy explains how Focus Time Solutions, LLC, doing business as Routiva("Focus Time Solutions," "Routiva," "we," "us," or "our"), collects, uses, shares, and protects information in connection with Routiva (the "Service") — a software platform that helps waste-hauling businesses manage customers, plan and dispatch routes, generate invoices, accept payments, and reconcile their books. Capitalized terms not defined here have the meaning given in our Terms of Service.

1. Who this policy covers

Routiva serves several groups of people, and this policy applies to all of them:

  • Haulers (our customers). The waste-hauling businesses that license Routiva, and their authorized users (owners, dispatchers, office staff).
  • Drivers. Field personnel who use the Routiva driver application to complete routes.
  • End-customers (payers). The residential and commercial customers that a hauler serves and bills, including people who pay an invoice or set up autopay through the customer payment portal we provide on the hauler's behalf.
  • Site visitors. Anyone who visits our public pages.

Our role. For information about a hauler's own account, billing, and payment-acceptance enrollment, Focus Time Solutions acts as a data controller. For information a hauler enters about its own end-customers, the hauler is the controller and Focus Time Solutions acts as a data processor, handling that information under the hauler's instructions and our Terms of Service.

2. Information we collect

Information you provide

  • Account information — name, email address, phone number, role, and a password (stored only as a salted hash) for each user added to a company account.
  • Hauler business information — legal and trade name, business address, contact details, and the business and ownership information required to enroll the hauler for payment acceptance with our payment-processor partners.
  • End-customer records — business or contact names, service and billing addresses, email addresses, phone numbers, equipment/dumpster configurations, pricing, service notes, and similar account details entered by the hauler.
  • Operational data — routes, stops, pickup and service history, driver and vehicle assignments, depot and disposal-site information, weights/tonnage, photos of service issues, uploaded documents (e.g., landfill/scale tickets), and dispatcher tasks.
  • Agreements and signatures — service agreements and cancellation letters generated in the Service, including electronic-signature images, signer name, and the date/time the document was signed.
  • Billing and payment metadata — invoice and payment amounts, dates, status, the card brand and last four digits, and the tokens/identifiers returned by our payment and accounting partners. See Section 3.
  • Communications and consent — the content of emails and informational/transactional text messages we send on a hauler's behalf (such as night-before pickup reminders, past-due billing reminders, and operational alerts), and the consent records (who recorded it and when) that authorize us to text an end-customer. Message frequency varies; message and data rates may apply; reply STOP to opt out or HELP for help.

Information collected automatically

  • Cookies — first-party session and functional cookies used to keep you signed in and to remember your selected company context (the sign-in session cookie currently lasts up to seven days; the company-context cookie up to twelve months). We do not use third-party advertising cookies, do not track users across third-party websites, and do not respond to browser "Do Not Track" signals.
  • Device and usage logs — IP address, browser and device type, timestamps, and feature-usage and error/diagnostic data needed to operate, secure, and improve the Service.
  • Driver-app location — while a driver is signed in to the Routiva driver application, the app collects GPS location to support dispatch, show live route progress, and estimate arrival times. On dedicated in-cab Android devices used by some haulers, location may be collected continuously, including in the background, while the device is signed in to Routiva so dispatch visibility continues during a shift. Location is associated with the driver's work session and is retained only as long as needed to provide and improve these dispatch features.

Information from integrations you authorize

When a hauler connects a third-party service to Routiva (for example, QuickBooks Online or a payment processor), we receive the data needed to operate that integration — such as QuickBooks customer, invoice, and payment records, and payment-processor transaction, payout, and dispute records.

3. Payment information

Payment acceptance in Routiva is performed by PCI-DSS-compliant third-party payment-processor partners. When an end-customer pays an invoice or enrolls in autopay, and when a hauler provides bank-account details to receive payouts, those card and bank details are collected and processed directly by the processor through its secure, hosted/tokenized fields and onboarding links.

Routiva does not store, process, or transmit full payment card numbers (PANs) or full bank account numbers. We retain only non-sensitive payment metadata and processor tokens — for example, the card brand, the last four digits, an expiration month/year, and the opaque token or reference the processor uses to identify a saved payment method or transaction. Sensitive card and bank credentials are never exchanged with us by email or text message. This design keeps cardholder data within our processors' PCI-validated environments and minimizes Routiva's PCI scope.

4. How we use information

We use the information we collect to:

  • Provide, operate, secure, and maintain the Service;
  • Plan and dispatch routes, generate invoices and service agreements, accept payments, and reconcile payouts and fees;
  • Enroll and verify haulers for payment acceptance and support underwriting, fraud-prevention, and dispute handling by our processor partners;
  • Authenticate users and protect against unauthorized access;
  • Send transactional and service communications (e.g., billing notices, pickup reminders, password resets, operational alerts) to the contacts authorized to receive them;
  • Provide optional AI-assisted features (see Section 6), diagnose problems, and improve product quality; and
  • Comply with our legal, tax, and recordkeeping obligations.

5. How we share information

We do not sell personal information, and we do not share it for third parties' own advertising. We also do not share mobile opt-in or SMS consent information — including a mobile phone number — with any third party or affiliate for its own marketing; that information is used solely to deliver the service text messages requested, through our messaging provider. We share information only as follows:

  • Service providers (subprocessors). We use vetted vendors that process data on our behalf, under contracts that limit them to our instructions and require appropriate safeguards:
    • Vercel — application hosting
    • Neon — managed PostgreSQL database
    • Railway — hosting for our route-optimization and routing engine services
    • Upstash — Redis caching / rate limiting
    • Cloudflare R2 — file, image, and document storage
    • PCI-DSS-compliant payment-processor partner(s) — payment processing and merchant onboarding
    • Intuit / QuickBooks Online — accounting and invoice/payment sync
    • Resend — transactional email delivery
    • Telnyx — SMS / text-message delivery
    • Google (Firebase Cloud Messaging) — driver push notifications
    • Google Maps Platform — geocoding, place data, and map display (your use is also subject to Google's Privacy Policy)
    • Anthropic — AI processing for optional assistive features (Section 6)
    • Lob — print-and-mail delivery of certified letters (e.g., prior-hauler cancellation letters)
  • Payment processors and financial partners. To enable payment acceptance, we share hauler business and ownership details and transaction data with our processor partners, who use it for onboarding, underwriting, settlement, and fraud/dispute management under their own terms and privacy policies.
  • Within your company. Information entered into the Service is visible to other authorized users at the same company according to the roles and permissions configured.
  • Legal and safety. We may disclose information when reasonably necessary to comply with law, subpoena, or valid legal process, to enforce our agreements, or to protect the rights, property, or safety of Focus Time Solutions, our customers, or others.
  • Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality protections and this policy.

6. AI-assisted features

Some optional features use a third-party AI provider (Anthropic) to process content you submit — for example, extracting line items from an uploaded landfill/scale ticket, or interpreting a spoken request into a dispatch action. Only the content needed for the requested feature is sent. Our AI provider processes the data to return a result and, under its commercial API terms, does not use data submitted through its API to train its models. You can avoid this processing by not using those specific features.

7. Data retention

We retain Customer Data for as long as the account is active or as needed to provide the Service. When you disconnect an integration, we stop pulling new data from it but retain data already synced as part of your records. Financial, payment, agreement, and audit-log records may be retained for up to seven (7) years to meet legal, tax, card-network, and financial-reporting obligations. You may request export or deletion of an account's data as described in Section 9; we will honor deletion requests except where we are required or permitted by law to retain certain records.

8. Security

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), encryption at rest for our database and file storage, salted password hashing, role-based access controls, signed/expiring tokens for customer-facing links, audit logging of sensitive operations, and periodic security testing. Payment credentials are handled within our processors' PCI-validated environments, not ours. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is consent-based. To exercise these rights, email prestonw@focustimesolutions.com. If you are an end-customer of a hauler, you may also contact that hauler directly; because the hauler controls its end-customer records, we will refer or coordinate your request with them as appropriate. We will respond within the timeframes required by applicable law. End-customers can stop service text messages at any time by replying STOP.

10. Children

The Service is intended for business use and is not directed to individuals under 16, and we do not knowingly collect personal information from children.

11. International data transfers

Routiva and its subprocessors store and process data in the United States. If you access the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have data protection laws different from those of your country.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be announced through the Service or by email at least 14 days before they take effect. The "Last updated" date above reflects the most recent revision.

13. Contact

Focus Time Solutions, LLC (d/b/a Routiva)
Questions about this Privacy Policy or our data practices? Contact us at prestonw@focustimesolutions.com.

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